Terms and Conditions - Cyber Intelligence & Advisory Ltd

Terms and Conditions

These Terms and Conditions ("T&Cs") govern your use of our website and the services provided through it, including our advisory services, e-commerce services, and Software-as-a-Service (SaaS) offerings. By accessing or using our website, you agree to be bound by these T&Cs.

1. About Us

Company Name: Cyber Intelligence & Advisory LTD (CIA UK)
Address: 124 City Road, London, England, EC1V 2NX
Business Registration: Registered in the United Kingdom under Company No. 15898804.

2. Definitions

“We”, “us”, “our” refers to Beneficial Holdings Ltd and any affiliated entities.
“You”, “your” refers to any visitor, user, or customer of our website.
“Website” refers to our website hosted at https://www.ciauk.ltd/.
“Services” refers to the advisory, e-commerce, SaaS, and other services provided by us.
“Products” refers to any goods or software sold through the website.

3. Use of the Website

By accessing or using our website (https://www.ciauk.ltd/), you confirm that you are:
1. At least 18 years of age or have obtained parental or guardian consent if you are under 18.
2. Capable of entering into legally binding contracts.
3. Not violating any local, national, or international laws by using this website.
Certain sections of our website may require you to register an account to access specific services, including e-commerce and SaaS services. When registering, you agree to provide accurate, up-to-date, and complete information, including personal and company details. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. You must immediately notify us of any unauthorised use of your account or any other breach of security. We reserve the right to suspend or terminate your account if we suspect any fraudulent or malicious activity.
You agree to use our website only for lawful purposes. Prohibited activities include, but are not limited to:
1. Using the website in any way that breaches applicable local, national, or international law or regulation.
2. Uploading or transmitting any material that contains viruses, Trojan horses, worms, or any harmful code designed to interrupt or limit the functionality of the website, its services, or any connected servers.
3. Attempting to gain unauthorised access to any part of the website, our servers, databases, or any related systems.
4. Harassing, abusing, or causing distress to any other user of the website or attempting to disrupt their use of the site.
5. Collecting or harvesting data from the website without our permission, including but not limited to using bots or other automated systems to extract information from the website.
You agree not to upload, share, post, or otherwise distribute any of the following:
1. Content that is defamatory, discriminatory, offensive, or incites hatred or violence against any individual or group.
2. Content that is false or misleading, including impersonating any person or entity.
3. Any material that violates intellectual property rights, privacy rights, or any other third-party rights.
4. Spam, unsolicited promotional material, or content related to illegal activities.
You agree not to use the website for commercial purposes without our prior written consent, except where expressly permitted by the functionality of the website (e.g., SaaS subscriptions or purchasing products through the e-commerce platform). You may not resell or attempt to resell access to our website, services, or products.

4. Advisory Services

For advisory services, specific terms relating to the scope of works will be outlined in a separate contract agreed upon with each client. The contract will specify the deliverables, timelines, and fees.
All fees are to be invoiced in GBP and payable via bank transfer to our UK bank account. Clients are responsible for any transfer fees.
Payment is required in full prior to the commencement of any work unless otherwise agreed in writing.
Any travel or other expenses incurred in the course of providing advisory services will be charged to the client at cost and detailed in the invoice.

5. E-commerce Services

To make purchases on our website, you must register an account, providing your personal details (such as name, contact information, and company information, if applicable). You agree that the information you provide is accurate and up-to-date.
By placing an order through our website, you agree to the pricing and terms of sale displayed on the website at the time of your purchase. All orders are subject to acceptance and availability. In the event a product is unavailable after an order has been placed, we will notify you as soon as possible and offer an alternative product, a backorder option, or a full refund.
Upon submission of your order, you will receive an automated order confirmation. However, this confirmation does not indicate acceptance of your order by us. A contract between you and Cyber Intelligence & Advisory LTD will only be formed when we send a dispatch confirmation or deliver the service/product.
All prices for products and services are listed in GBP (£), unless otherwise specified, and include applicable VAT (Value Added Tax), if required under UK law. We reserve the right to modify prices at any time without prior notice. However, such changes will not affect orders that have already been accepted. Payment must be made at the time of order placement. We accept payment via PayPal and other payment methods which may be available on the website at our discretion. You are responsible for ensuring that all payment details provided are accurate and that you have sufficient funds or credit to cover the cost of your purchase. We may refuse to process a transaction if we suspect fraud, illegal activity, or a breach of these T&Cs. In such cases, we will notify you and may terminate your account.
Once your payment has been processed and accepted, we will proceed with the fulfilment of your order. Depending on the product or service purchased, the timeframe for fulfilment may vary. For physical products, we will provide estimated delivery times and notify you once your order has been dispatched. Any specific delivery dates are indicative only and not guaranteed. We are not liable for any delay in delivery caused by third-party couriers, customs delays, or circumstances beyond our control. However, we will make reasonable efforts to assist in tracking your delivery if delays occur.
Delivery costs, if applicable, will be clearly indicated at checkout and included in the total amount payable for your order. Deliveries are made to the address specified during checkout, and you must ensure that this information is accurate and complete. We will not be responsible for failed deliveries due to incorrect or incomplete addresses provided by you. In the event of such an occurrence, you may incur additional costs to have the goods reshipped. Risk in the goods passes to you upon delivery. If the delivery is not received by you but accepted by a third party, it is your responsibility to arrange retrieval.
We may offer delivery to international destinations, including but not limited to the EU, USA, and Canada. You are responsible for complying with all applicable laws and regulations of the country to which the products are shipped. For international deliveries, additional duties, taxes, and handling charges may apply. These are not included in the price and will need to be paid by you separately. We are not responsible for any customs delays, holds, or additional fees incurred as a result of shipping to international destinations.
You may request changes to your order or cancel your order before it has been processed or dispatched. Once the order has been shipped, it is not possible to make modifications or cancel the order. In the case of services, cancellation requests must be made within a reasonable time before service commencement. Any cancellations after service delivery or commencement may be subject to fees, as outlined in the specific service agreement.
Due to the nature of digital goods, we do not offer refunds or exchanges for downloaded software or digital services unless the product is faulty or does not match the description.
Our refund and cancellation policy will be provided at the point of sale and is in accordance with the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 (UK).

6. Software-as-a-Service (SaaS)

Cyber Intelligence & Advisory LTD may offer Software as a Service (SaaS) to clients, enabling users to access and utilise software solutions hosted by us on a subscription basis. The SaaS offerings may include tools, platforms, or services designed to support cybersecurity, technology brokerage, or any other solutions offered by us. The specific details of the services provided will be clearly outlined at the point of subscription.
To access our SaaS services, you are required to register an account on our website, providing accurate and complete information including personal, business, and payment details.
Our SaaS services are provided on a subscription basis, which may be available in monthly, quarterly, or annual plans. Subscription fees, billing cycles, and features included in each plan will be detailed on our website and may vary based on the specific SaaS offering selected. By subscribing, you agree to pay the subscription fees as indicated at the time of your order. Failure to pay any fees will result in suspension or termination of your access to the SaaS services. We reserve the right to modify subscription fees and billing cycles, but such changes will only take effect at the end of your current billing period. We will provide you with prior notice before any price changes come into effect.
Payment for SaaS subscriptions must be made in GBP (£) via PayPal or other payment methods as specified on our website. You authorise us to charge your chosen payment method at the beginning of each billing cycle for the agreed subscription fees. In the case of failed payments, we will notify you and provide a grace period of 7 days to remedy the situation. After this period, we may suspend or terminate your access to the SaaS services.
Any taxes, including VAT or sales tax, applicable to the SaaS services will be added to the subscription fees.
By subscribing to our SaaS services, we grant you a limited, non-exclusive, non-transferable, and revocable licence to access and use the software for the duration of your subscription. The licence is restricted to the scope of the specific SaaS service you subscribed to and is subject to compliance with these Terms and Conditions. You are not permitted to reverse engineer, decompile, or disassemble the software or any part of the SaaS services.
We strive to provide uninterrupted access to the SaaS services, but we do not guarantee that the services will always be available or free from interruptions. Scheduled maintenance, updates, or unforeseen technical issues may occasionally result in temporary unavailability. In such cases, we will make reasonable efforts to notify you in advance, where possible.
You may cancel your SaaS subscription at any time by logging into your account and following the cancellation process, or by contacting our customer support team at [Insert Contact Email]. Upon cancellation, you will continue to have access to the SaaS services until the end of the current billing cycle. No refunds will be provided for any remaining days in the billing period.
We reserve the right to terminate your subscription immediately if you breach these T&Cs or engage in any prohibited activities.
Upon termination or cancellation, your access to the SaaS services will cease, and you must stop using any software or content related to the service. Any data you have stored within the SaaS platform may be deleted after a reasonable period, except where required by law to retain such data.

User-Generated Content:
1. "User-Generated Content" (UGC) refers to any content, including but not limited to text, images, videos, comments, reviews, or any other material that users submit, post, or otherwise share through our website or services. By submitting UGC, you confirm that you are the rightful owner of the content or that you have obtained all necessary rights and permissions to submit such content. You agree that your UGC will not contain any material that is unlawful, defamatory, obscene, abusive, harassing, threatening, infringing, or otherwise objectionable. You further agree not to submit any UGC that violates the rights of any third party, including but not limited to copyright, trademark, privacy, or publicity rights.
2. By submitting UGC, you grant Cyber Intelligence & Advisory LTD a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media, whether now known or hereafter devised, for any purpose related to our business, including promotional and marketing purposes. You waive any moral rights in relation to your UGC and acknowledge that we may edit or alter your UGC for clarity, brevity, or other reasons at our discretion.
3. We reserve the right to monitor, review, edit, or remove any UGC submitted to our website at our sole discretion and without notice. We do not endorse or take responsibility for any UGC submitted by users and are not liable for any loss or damage arising from your reliance on any UGC.

Availability of the Website:
1. Cyber Intelligence & Advisory LTD strives to ensure that the website (https://www.ciauk.ltd/) is available 24/7. However, we do not guarantee uninterrupted access to the website, and we reserve the right to suspend, withdraw, or amend the services provided on the website without prior notice. Access to the website may be restricted occasionally to allow for maintenance, repairs, or the introduction of new facilities or services. We will make reasonable efforts to schedule maintenance during off-peak hours and will notify users of any planned downtime where feasible.

Disclaimer of Warranties:
1. The website is provided on an "as is" and "as available" basis without any representations or warranties of any kind, whether express or implied. To the fullest extent permissible by law, we disclaim all warranties, including but not limited to:
  1. Implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
  2. Warranties that the website will be free from defects, secure, or free from viruses or other harmful components.
  3. Warranties regarding the accuracy, reliability, or completeness of the content available on the website.

Third-Party Links:
1. Our website may contain links to third-party websites. These links are provided for your convenience and do not signify our endorsement of those websites.We have no control over the content or policies of these external websites and are not responsible for any loss or damage resulting from your use of them. We encourage you to read the terms and conditions and privacy policies of any third-party websites before using them.

11. Intellectual Property

All content on this website (https://www.ciauk.ltd/), including but not limited to text, graphics, logos, images, audio clips, video clips, software, data compilations, and any other materials, is the property of Cyber Intelligence & Advisory LTD or its licensors and is protected by UK and international copyright, trademark, patent, and other intellectual property laws. The "Cyber Intelligence & Advisory" name and logo are registered trademarks. Any use of these marks without our prior written consent is strictly prohibited.
Subject to these Terms and Conditions, you are granted a limited, non-exclusive, revocable, and non-transferable licence to access and use the website and its content for personal, non-commercial purposes only. This licence does not permit you to:
1. Use any data mining, robots, or similar data gathering and extraction tools.
2. Frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Cyber Intelligence & Advisory LTD without express written consent.
3. Use any meta tags or any other "hidden text" using our name or trademarks without our express written consent.
You agree not to copy, reproduce, republish, upload, post, transmit, or distribute any material from the website without our prior written permission. You may not modify or create derivative works of any materials from the website or use any content for commercial purposes without our express written consent. Any unauthorised use of the website or its content terminates the permission or licence granted by us.
Any User-Generated Content (UGC) submitted to the website remains the property of the user. However, subject to Clause 7.2, by submitting UGC, you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable licence to use, reproduce, modify, publish, translate, create derivative works from, distribute, and display such content as described in Section 7 (User-Generated Content).
If you believe that any content on our website infringes your intellectual property rights, please notify us immediately at [Insert Contact Email]. Please provide a detailed description of the alleged infringement, including your contact information and evidence of your ownership rights. We will investigate any claims of infringement and take appropriate action in accordance with applicable laws.
Cyber Intelligence & Advisory LTD reserves the right to enforce its intellectual property rights to the fullest extent permitted by law. We may pursue any legal remedies available to us, including seeking injunctive relief, damages, and attorney's fees in the event of a violation of our intellectual property rights.

12. Liability

To the fullest extent permitted by law, Cyber Intelligence & Advisory LTD shall not be liable for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising out of or in connection with:
1. Your use of, or inability to use, our website.
2. Any reliance placed by you on any content or materials obtained from our website.
3. Any unauthorised access to or use of our servers and/or any personal information stored therein.
4. Any interruption or cessation of transmission to or from our website.
5. Any bugs, viruses, or other harmful components that may be transmitted to or through our website by any third party.
Cyber Intelligence & Advisory LTD shall not be liable for any indirect, consequential, or special losses or damages, including but not limited to:
1. Loss of profits, income, revenue, business, goodwill, or anticipated savings.
2. Loss of use of money or loss or corruption of data.
3. Any loss or damage arising from or connected to the use of our website, regardless of the cause of action or legal theory asserted.
Our total liability to you in respect of all losses arising out of or in connection with your use of our website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the amount you have paid to us in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms and Conditions shall exclude or limit our liability for:
1. Death or personal injury caused by our negligence.
2. Fraud or fraudulent misrepresentation.
3. Any liability that cannot be excluded or limited under applicable law, including the Consumer Rights Act 2015 and other relevant legislation.
We shall not be liable for any failure to perform our obligations under these Terms and Conditions if such failure results from any cause beyond our reasonable control, including but not limited to:
1. Acts of God, war, terrorism, fire, explosion, flood, or any other natural disasters.
2. Government actions, strikes, lockouts, or other industrial disputes.
3. Technical failures or breakdowns affecting any communication or computer systems.
You agree to indemnify, defend, and hold harmless Cyber Intelligence & Advisory LTD, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your use of the website, your violation of these Terms and Conditions, or your infringement of any intellectual property or other rights of any third party. This obligation shall survive the termination of your use of the website and shall continue to apply to any claims or disputes arising from your actions or omissions during your use of the website.

13. Termination

We reserve the right to suspend or terminate your access to our website and services if you breach any of these T&Cs or if we suspect fraudulent or malicious activity.
Upon termination, all licences granted to you will immediately cease, and any outstanding payments for services or products will remain due.

14. Governing Law

These T&Cs are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these T&Cs or your use of the website will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed to be severed from these Terms and Conditions, and the remaining provisions shall remain in full force and effect.
The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue to be binding on both parties. In such an event, the parties agree to replace the invalid provision with a valid provision that most closely reflects the original intent of the parties.

16. Changes to Terms and Conditions

We reserve the right to modify these T&Cs at any time, and such changes will be effective upon posting on the website. Your continued use of the website after any changes constitutes your acceptance of the revised T&Cs.

17. Contact Information

If you have any questions about these T&Cs or need assistance, please contact us at [email protected].